Shipping policy

Mainly providing logistics methods such as express delivery and shipping
The international order shipping fee is calculated based on weight and destination, and is displayed at checkout
After tracking the shipment of the order, you will receive a confirmation email containing the tracking number, which can be used to track the package status in real-time through the corresponding courier website.
Delay explanation: Holidays, natural disasters, or force majeure factors may cause delivery delays. We will promptly notify you and assist in follow-up.
Customized carved products cannot be returned or exchanged without reason due to their personalized characteristics. If there are any quality issues with the product, please contact us within 48 hours after receiving it and attach photos. We will prioritize sending you a replacement or refund.
If you have any questions, please feel free to contact us via customer service email.